Help & Frequently Asked Questions
Welcome to Our Help Center
Find answers to common questions about ordering, shipping, returns, and product care. If you need additional assistance, our customer support team is here to help.
About Griha Sajja
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Griha Sajja is an Indian home & lifestyle brand offering curated home décor, crockery, glassware, kitchenware, collectibles, and beauty & personal care products through both an online store and a physical retail store.
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Yes. Griha Sajja is a registered Indian business and operates in compliance with applicable laws.
Business Name: Griha Sajja
GSTIN: 02HSZPS9206N2ZM
Address: Village Badah, PO Mohal, Tehsil & District Kullu, Himachal Pradesh 175126, India -
Yes. Griha Sajja operates both online and from a physical retail location in Himachal Pradesh.
Customers may visit the store to explore select products and verify authenticity.
Product Sourcing & Authenticity
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Our products are sourced from authorized surplus, overstock, liquidation, and discontinued inventories from domestic and international suppliers.
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Yes. All products sold by Griha Sajja are 100% genuine.
We do not sell counterfeit, replica, or fake products. -
We purchase surplus and liquidated inventory in bulk, which allows us to offer lower prices than traditional retail.
Lower prices reflect sourcing method — not quality compromise.
Product Condition
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Most products are unused surplus stock.
Some items may show minor cosmetic or packaging imperfections due to storage and bulk handling.
All items are inspected before dispatch.
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Some crockery and kitchenware may have light scratches, minor scuffs, or small surface marks.
These are cosmetic and do not affect functionality. -
No. Décor and art pieces are intact, undamaged, and structurally sound.
In rare cases, minor dust particles may be present inside glass or frames due to storage conditions.
This can usually be cleaned or fixed by the buyer if desired. -
Yes. All cosmetics and personal care products are unused, sealed, and genuine.
Packaging may show dents, scratches, or label imperfections.
Orders & Payments
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No. We currently accept prepaid orders only.
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We accept secure online payments including:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallets (subject to availability)
- UPI
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Yes. All payments are processed through secure, encrypted payment gateways.
Shipping
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Yes. We ship to most serviceable pin codes across India.
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Orders are processed within 1–3 business days.
Estimated delivery after dispatch:
- Metro Cities: 3–6 business days
- Other Locations: 5–10 business days
Timelines may vary due to courier operations or location.
- Metro Cities: 3–6 business days
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Yes. Tracking details are shared once the order is dispatched.
Returns & Damage Policy
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Returns are accepted only for:
- Wrong item received
- Damaged in transit
Minor cosmetic imperfections, surface marks, or packaging wear are not considered defects.
- Wrong item received
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Record an unboxing video clearly showing:
- Sealed package
- Shipping label
- Damaged product
Contact us within 24 hours of delivery with the video and photos.
Claims without video proof may not be eligible for replacement.
- Sealed package
Invoices & Tax
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Yes. A valid GST invoice is provided with every order.
Customer Support
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You can reach us via:
Email: [Your Email Address]
Phone / WhatsApp:+91 9816492396, +91 9816392396
Trust & Commitment
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Registered Indian business
- Physical retail store + online store
- Genuine products only
- Transparent descriptions
- Secure payments
- GST invoice with every order
- Physical retail store + online store
Still Have Queries? Reach out to us!