Frequently Asked Questions (FAQ)

No. Griha Sajja is an independent reseller. We do not manufacture products.

No. We have no official affiliation, partnership, sponsorship, or endorsement relationship with any brand unless explicitly stated on a specific product page.

We curate a changing selection of premium, unique, and hard-to-find products that offer strong design, functionality, and value. We focus on items we believe customers will enjoy owning or gifting.

We often acquire products in bulk lots, limited-quantity batches, and closeout/surplus inventories. This helps us offer competitive prices and a selection that changes frequently.

Not always. Since many products are sourced in lots or limited batches, availability can change quickly. If an item becomes unavailable after you place an order, we will contact you and offer an alternative or a refund.

Add items to your cart, proceed to checkout, enter your shipping details, and complete payment. You’ll receive an order confirmation by email/SMS after successful payment.

Yes—if your order has not been dispatched yet, we can help modify or cancel it. Please contact us as soon as possible with your order number.

If your order has already shipped, it can’t be cancelled, but it may be eligible for return as per our Returns & Refunds Policy.

Currently, we accept prepaid orders only. COD is not available at this time.

Prices are shown in INR. Where applicable, taxes are included unless stated otherwise. Any shipping charges (if applicable) are displayed clearly at checkout before payment.

Processing time: 1–2 business days after payment confirmation.

Estimated delivery after dispatch:

• Metro Cities: 3–6 business days
• Other Locations: 5–10 business days

Once your order is dispatched, we share tracking details via email/SMS. You may also contact us with your order number for an update.

We ship to most serviceable pin codes across India. If your location is not serviceable, we will contact you to offer an alternative or a refund.

Please contact us immediately with your order number. If the order hasn’t shipped, we can update the address. If it has already shipped, address changes may not be possible.

Contact us within 7 days of delivery at contactus@grihasajja.co.in with your order number and photos/video of the issue. We’ll assist with a replacement or refund (as applicable).

You can request a return or replacement within 7 days of delivery, subject to eligibility.

Returns/replacements are typically eligible if:

• You received a damaged or defective item
• You received the wrong item
• The item is unused, unwashed, and in original packaging (where applicable)

No. An unboxing video is helpful but not mandatory. Clear photos/videos are sufficient.

Email contactus@grihasajja.co.in within 7 days of delivery with your order number, product name/variant, reason, and photos/videos (if applicable). Our team will reply with next steps.

After approval and/or after inspection (as applicable), refunds are processed within 5–7 business days to the original payment method. Banks/payment providers may take additional time to reflect the amount.

Shipping charges (if any) are generally non-refundable unless the return is due to our error (wrong/defective/damaged item).

Unless clearly stated otherwise on the product page, products sold on Griha Sajja are intended to be new and unused.

Because many items are sourced in bulk lots and handled through transport and storage, outer packaging can sometimes show cosmetic wear (small dents, scuffs, creases, sticker marks, or imperfect shrink-wrap). This does not necessarily affect product usability.

Occasionally, some items may be listed as open-box, clearance, or special-condition. When that applies, it is clearly mentioned on the product page description so customers know what to expect.

• Open-box typically means the outer packaging may have been opened while the item remains unused (as described).
• If a product has a notable cosmetic issue or missing non-essential packaging/accessory (if applicable), it is disclosed on the product page.

Brands may update packaging designs across batches or regions. Some items may also carry importer labels, barcode stickers, or logistics markings applied during shipment. Minor packaging differences do not indicate a used product.

We acquire products through bulk purchases, surplus inventories, closeout lots, and secondary-market opportunities. This allows us to offer unique items and competitive prices.

We take reasonable steps to ensure products offered for sale are genuine and in sellable condition. Items are visually inspected before listing and before dispatch to check for obvious damage or tampering.

Griha Sajja is an independent reseller and does not claim to be an authorized distributor for all brands unless explicitly stated.

Warranty coverage (if any) depends on the brand and the product. If a product includes a manufacturer warranty, it will be mentioned on the product page. If no warranty information is provided, please assume the product may not carry a brand-backed warranty.

For categories where it applies (e.g., personal care/beauty/consumables), products may carry batch/lot/expiry details printed on the product or packaging. MRP labels may be present as per Indian regulations and logistics requirements. If you need expiry/batch details before ordering, email us with the product link and we’ll share available details if possible.

Yes. Payments are processed through secure payment gateways. We do not store your card details on our servers.

We accept popular online payment methods available at checkout (such as UPI, cards, netbanking, and wallets), depending on gateway availability.

Email: contactus@grihasajja.co.in
Phone: +91 98164 92396
Address: Village Badah, PO Mohal, Tehsil & District Kullu, Himachal Pradesh 175126, India