Refund policy

We want you to shop with confidence. If you are not completely satisfied with your purchase,

you may request a return within 7 days of delivery under the following conditions:

Eligible Returns:

• Item received is damaged or defective.

• Wrong product delivered. 

Non-Returnable Items:

• Used or altered products.

• Items damaged due to misuse.

• Customized or special-order products (if applicable).

Return Process:

To initiate a return, email contactus@grihasajja.co.in with:

• Order number

• Clear photographs of the item

• Reason for return

Our support team will guide you through pickup or return shipping instructions.

Return Shipping:

• If the return is due to our error, we will arrange pickup or reimburse shipping costs.

• If the return is due to customer preference, return shipping charges may apply.

Refunds:

Refunds will be processed within 5–7 business days after inspection of the returned product.

Refunds are credited to the original payment method. Processing timelines may vary depending

on the bank or payment gateway.

Replacements:

Customers may request a replacement instead of a refund, subject to product availability.

Cancellations:

Orders can be cancelled before dispatch. Once shipped, orders cannot be cancelled but may be

returned as per the return guidelines.